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Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 24 - Jul 29
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
white lily shop Cookie Run White Lily Cookie Commission Wig with TinselBefore You Order Helpful Notes (Placing your order means you agree to these terms) About Our Custom Wigs: No refunds after production begins (Step 5) your piece is already being handmade just for you! You'll be responsible for any issues caused by incorrect measurements or address errors Got a problem? Please contact us within 48 hours of delivery (tracking timestamp) Your Commission Wig Journey (8 Simple Steps) Step 1Share Your Vision Tell us:
💡Before You Order - Helpful Notes
(Placing your order means you agree to these terms)
About Our Custom Wigs:
No refunds after production begins (Step 5) - your piece is already being handmade just for you!
You'll be responsible for any issues caused by incorrect measurements or address errors
Got a problem? Please contact us within 48 hours of delivery (tracking timestamp)
📌Your Commission Wig Journey (8 Simple Steps)
Step 1｜Share Your Vision
Tell us: Character name, reference images (front/side/back), desired length/style, and your ideal delivery date.
Step 2｜Personalized Quote
We'll calculate your price based on complexity, materials, and shipping - usually within 1-2 business day!
Step 3｜Confirm & Measure
► Important! Follow our video guide to capture head measurements
► We can't start crafting without complete data
Step 4｜Color & Add-Ons
► Colors may vary slightly between screens (we'll match your references as closely as possible)
► Accessories involve extra charges
Step 5｜Crafting Begins!
No changes/cancellations now - we are creating your unique piece!
► Follow our social media for work-in-progress peeks, or message us anytime
Step 6｜Preview & Polish
We'll send photos for free minor tweaks (bang trimming/temple shaping included!)
Step 7｜Shipping Address
► Please double-check your full address is valid for 60 days (especially internationally):
Must include: Full street number + phone number · No PO boxes/shortened addresses
► Address errors may result in reshipping fees (Policy #4)
Step 8｜Delivery & Tracking
► Tracking number emailed in 3-5 business days
Track your package: https://www.17track.net/en
► International shipping typically takes 4-6 weeks (longer during holidays)
⏳ Need it faster? Message us before ordering about rush options!
✨ Good to Know About Commission Wigs
Handmade Charm
Each piece is lovingly handcrafted - you might notice slight glue traces or hair gel settling. These are natural marks of artisan work.
Original Designs Only
We proudly create unique pieces! Please share inspiration sources if using reference images - we won't copy other artists' work.
About Revisions
► Major style changes aren't possible once crafting starts
► Final tweaks are free! (Excludes adding glitter/spray/accessories)
🚫Our Fairness Promise
Core Policy
No returns/refunds after production begins (Step 5)
1. Shipping/Weather Issues
► Repairable damage? (e.g., detached parts/melted gel) We'll send guides/free replacement parts
► Can't offer full refunds
2. Craftsmanship Concerns
► Fixable issues? (e.g., fit/assembly errors)We'll send guides/replace components
► Can't offer full refunds
3. Our Mistake (Unwearable)
► Unwearable due to deviation from your data? Message within 48 hours of delivery for remake/refund(Full refund requires a video showing the wig being destroyed, to prevent it from re-entering the market)
4. Your Responsibilities
► Wrong measurements? We'll modify it for a fee (you cover costs)
► Address errors? (e.g., PO Box/shortened address/missing door number/phone causing delivery failure)
No refunds - you'll cover reshipping costs if undeliverable
5. Time Sensitivity
► Report issues within 48 hours of delivery (per tracking)
► Refund requests will not be accepted after 48 hours of delivery
► Timestamp determined by carrier's delivery records
📬We're Here to Help!
Contact Us
► Email within 48 hours: [email protected]
What We'll Need
► Your order number + description
► Photos/video: Damaged packaging + wig issues (close-ups help!)
Our Commitment
► Reply within 48 hours of receiving your info
► If package arrives damaged: Photograph before accepting & contact us immediately
The Koollia Difference
Artisan Quality · Transparent Process · Thoughtful Service
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy