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Description
uppababy legacy UPPAbaby Vista V3 StrollerUPPAbaby Vista V3 Stroller + Bassinet + Mesa V3 Aria V2 Car Seat Travel System The Uppababy Vista V3 Travel System provides the perfect solution for families that are on the go. Create a full featured travel system without the use of adapters by combining the Vista V3 with one of UPPAbaby's popular and adaptable infant car seats and a cozy UPPAbaby V3 bassinet for the ultimate in portability and safety. This UPPAbaby travel system includes the
UPPAbaby Vista V3 Stroller + Bassinet + Mesa V3/Aria V2 Car Seat Travel System
The Uppababy Vista V3 Travel System provides the perfect solution for families that are on the go. Create a full-featured travel system without the use of adapters by combining the Vista V3 with one of UPPAbaby's popular and adaptable infant car seats and a cozy UPPAbaby V3 bassinet for the ultimate in portability and safety.
This UPPAbaby travel system includes the incredibly versatile and newly upgraded Vista V3 stroller and your choice of either the newly upgraded Mesa V3, or the super lightweight Aria V2 infant car seat, both stylish and full-featured options that provide you with a convenient and tasteful travel system. For stroller snoozing or napping on the go, this bundle also includes a cozy V3 bassinet.
What's Included with this Travel System?
UPPAbaby VISTA V3 stroller including:
- UPPAbaby Vista V3 Stroller
- Toddler Seat Seasonal Seat Liner
- Toddler Seat Bug Shield
- Toddler Seat Rain Shield
- Stroller Storage Bag
- 3-Year UPPAbaby Warranty
UPPAbaby Mesa V3 or Aria V2 Infant Car Seat including:
- Your choice of one (1) Infant Car Seat, either the Mesa V3 or the Aria V2
- One (1) Car Seat Base
- One (1) Two-Piece Robust Infant Inserts
- Limited Lifetime Warranty (up to expiration of car seat)
UPPAbaby V3 Bassinet including:
- Bassinet Bug Shield
- Bassinet Mattress
- Bassinet Mattress Cover
- 3-year UPPAbaby Warranty
UPPAbaby Vista V3 Stroller:
One of the best just got better. Making improvements to arguably one of most popular and in-demand strollers on the market is no easy task, but UPPAbaby was up to the challenge. Introducing the UPPAbaby Vista V3, an upgraded version of the ever-popular Vista V2, designed for the growing family and loaded with new features and improvements.
UPPAbaby has kept everything customers loved about the predecessor Vista V2 stroller and introduced several upgrades and functional improvements that will make the Vista V3 a favorite with growing families for years to come.
UPPAbaby Vista V3 Key Features:
- Offering 30+ configurations to grow with your family starting from birth up to three children in tow
- The Vista V3 will no longer include the UPPAbaby bassinet with purchase. The UPPAbaby bassinet will continue to be offered as an accessory and can be added to the Vista V3 system.
- The Mesa and Aria Infant Car Seats as well as the Bassinet attach directly to the stroller with no adapters needed, creating an easy from-birth solution
- All-weather Comfort Seat with padded insert for cooler days will convert to mesh for warmer days
- Quick-to secure harness system with magnetic buckle and easy-to-adjust no rethread harness
- Enhanced FlexRide Suspension delivers a smooth ride on all types of terrain with either one, two or three little passengers
- Full size toddler seat grows with child up to 50 pounds and accommodates both the parent-facing or forward-facing positions
- Never flat tires for increased durability and smooth strolling on any type of terrain
- Reflective trims on wheels and basket provide increased visibility when strolling in low light or evenings
- Use of RumbleSeat and Piggyback board provides ability to transport up to three children
- Please note that the Piggback board is sold separately and not included in this listing.
- One-handed, multi-position recline allows for comfortable strolls and easy nap time
- Adjustable handlebar allows you to accommodate strollers of different heights with ease
- Front wheel locks with visual indicators for safety and extra piece of mind
- Adjustable footrest positions feet and legs comfortably as they grow
- Extendible UPF 50+ canopy
- Machine washable fabrics
- New all-terrain wheels available and sold separately (4-wheels, $150)
- GREENGUARD Gold Certified
- REACH Certified
- JPMA Certified
The Vista V3 is Available in a Variety of Stylish Options:
UPPAbaby is introducing several new colors to compliment their already impressive stable of fashions. With elegant frame options and several luxurious leather accents to choose from, the UPPAbaby V3 will make a sophisticated and stylish companion.
- OWEN: Mocha Mélange | Carbon Frame | Chestnut Leather
- ADA: Sandstone Mélange | Carbon Frame | Chestnut Leather
- JULIAN: Dusty Blue Mélange | Carbon Frame | Chestnut Leather
- EVELYN: Meadow Green | Graphite Frame | Chestnut Leather
- SAVANNAH: Pearl Gray Jacquard | Carbon Frame | Chestnut Leather
- KENZI: Mystic Aqua | Carbon Frame | Saddle Leather
- GREYSON: Charcoal Mélange | Carbon Frame | Saddle Leather
- JAKE: Charcoal | Carbon Frame | Black Leather
- CALLUM: Stone Blue |Silver Frame | Sand Leather
- NOA: Navy I Carbon Frame l Saddle Leather
Choose The Car Seat That is Right For You:
Pair the versatile Vista V3 with one of UPPAbaby's popular and adaptable infant car seats to create a travel system that delivers the ultimate in portability and safety. The key features for the UPPAbaby Mesa V3 and the Aria V2 Infant Car Seats are outlined below.
UPPAbaby Mesa V3 Key Features:
- 4th anti-rebound handle position for increased safety in rebound & rear-impact collisions
- Large, adjustable headrest for additional Side Impact Performance and comfortable fit
- Advanced Side Impact Protection that meets FMVSS New 213A regulation and 213B
- Deluxe, full coverage UPF 50+ canopy with mesh ventilation and peek-a-boo window
- Robust Infant Insert designed to optimize fit and body positioning
- No-rethread 5-point harness that adjusts with headrest
- Headrest totals 25 positions to ensure proper fit and ease of adjustment
- Intuitive, magnetic buckle holder to keep the straps out of the way while placing child in seat
- Installation quick and simple by combining our innovative SmartSecure® system, auto-retracting LATCH design, red to green tightness indicator, and four-position adjustable foot
- European Routing for a more secure installation when installing without the base
- Robust infant insert ensures a proper fit and body positioning for infants weighing as little as 4 lbs
- Ergonomic carry handle featuring a one-handed stroller release button
- Two crotch buckle positions for a precise fit
- Removable and washable seat fabric for convenience and easy clean up
- Fabric free from flame-retardant chemicals
- Carrier weighs under 10 lbs
- Car seat base included
- Direct attachment for Vista® and Cruz® strollers
- Convenient adapters available for the Minu® and Ridge® strollers
- FAA certified for aircraft use
- Product Lifetime Warranty
UPPAbaby ARIA V2 Key Features:
- Lightest infant car seat on the market weighing in at just 6 lbs.
- Extra-large, UPF 50+ canopy with pop-out sunshade and ventilation for airflow
- Two-piece robust infant insert ensures proper fit and body positioning for preemies from approximately 4 lbs. with ability to fit babies up to 4 months
- SmartSecure® System with red-to-green visual indicator accurately installs in seconds
- Effortless no-rethread 5-point harness for a customized fit as baby grows
- Enhanced safety with Anti-Rebound+ Panel and Load Leg for increased stability and energy absorption
- GREENGUARD® Gold Certified to support healthier air quality and low chemical emissions
- Direct attachment for Vista® and Cruz® strollers + convenient adapters for Minu® and Ridge®
UPPAbaby V3 Bassinet Key Features:
- Foam-free air mesh mattress for maximum breathability
- Quick zip, cross ventilation panels help regulate temperature
- Dual zipper on bassinet boot cover easily opens and closes to tend to baby
- GREENGUARD® Gold certified to support healthier air quality and low chemical emissions
- Extendable, UPF 50+ sunshade and mesh panels for air flow
- Vented window on base with covering bringing air flow from bottom to top
- Collapsible design for easy stow away
- Carry handle with an effortless one-hand stroller release for easy on-and-off attachment
- Zip-out, water-repellent inner liner and boot cover are easy to remove and clean
- Direct attachment to stroller with indicators for extra security
- Included Bug Shield to protect from outdoor elements
- Fits directly onto Bassinet Stand Accessory (sold separately)
Specifications:
Vista V3 stroller:
- Suitable from birth with accessories or 3 months to 50 lbs. without accessories
-
Dimensions:
- Unfolded: 36" L x 25.7" W x 39.5" H
- Folded with seat attached: 17.3" L x25.7" W x 33.3" H
- Folded without Seat attached: 13" L 25.7" W x 32" H
- Product weight for seat and frame: 27 lbs.
- Product weight for frame only: 20 lbs.
- Product weight for seat only 7 lbs.
- Please note that the Piggback board is sold separately and not included in this listing.
Mesa V3 Infant Car Seat:
- Suitable from approximately 0–1 years
- Suitable from birth (4 lbs - 30 lbs and up to 32" in height) - whichever comes first
- Car Seat dimensions: 17"W x 25.8"L x 23"H
- Car Seat on base dimensions: 17"W x 28"L x 25"H
- Car Seat base-only dimensions: 14.5"W x 21.3"L x 10.3"H
- Car Seat 9.9 lbs
- Base 9 lbs
Aria V2 Infant Car Seat
- Suitable from approximately 0–1 years
- Suitable from birth (4 lbs - 30 lbs and up to 30" in height) whichever comes first (US only)
- Carrier Weight: 6 lbs (without canopy and insert)
- Base Weight: 12.8 lbs
- Carrier Dimensions 25.8 L x 17 W x 23.7 H
- Base Dimensions 23.9" L x 14" W x 15.2" H
V3 Bassinet:
- Bassinet suitable from birth to 20 lbs. or until infant can push up on hands and knees, whichever comes first
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.3 ★★★★★
Based on 772 reviews
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Product Reviews
★★★★★ 5
Life Changing, and Superb Customer Service
Size: 12, Size: 12
Hey folks. I bought this model of Eufy while on sale a little over six months ago, and have used it daily since. Thinking about buying one? Do it. No regrets here, and I wish I had purchased one when I first began thinking about it a year and a half ago.
I live next to the Gulf Coast in Florida, and coastal living = constant sand. Fine, white quartz sand ends up in your home constantly regardless of how many rugs and floor mats you place at entranceways. Our home is completely tiled, and the powdery sand sticks to everything, so it’s a never ending battle keeping the floors clean. We used to sweep pretty much daily in the morning, and then use a hand vac around corners in the evening just to keep up with it. We also have one cat, a Great Pyrenees, and an English shepherd, so sweeping daily was necessary to keep fur from drifting into giant globs in corners and under furniture.
After purchasing the Eufy, and charging it up, we no longer have to sweep every day. The eufy is simply fantastic at getting up all the pet fur and sand. Instead of sweeping every morning, I now stare off vacantly out the window while drinking my coffee, and the eufy sweeps for me.
My five year old named our Eufy “Mumford” and we created a face cut out from a roll of white window cling vinyl (purchased the white vinyl window cling on amazon too- it’s meant for those Cricut machines) for the little guy. Mumford is now a treasured family member.
For reference, my house is all tile and is about 1500 square feet. The eufy can clean our dining room, living room, kitchen, bathroom, and playroom on a single charge, but since it doesn’t map out the rooms, I do place it in one room at a time, and block it off or shut the door. It does fine if I don’t block it off, but takes longer to get the job done. Since I keep the common areas clutter free, it is no trouble running the eufy every morning. I have my kiddos pick up anything on the floor, and then we hit the button and go about getting breakfast ready. If you are messier, or have a lot of clutter in your home- a Eufy probably isn’t the answer. It can’t do a good job if it isn’t able to roam around freely to vacuum.
It fits under all of our furniture, and maneuvers well around my oak dining tables and chairs.
If your home is very large and multi level, and you don’t want to pay attention - you may want something that maps your home. Eufy bumps around haphazardly, and when you leave it on long enough and run it consistently, it does a great job. I do not run it when we aren’t home, and I do not run it at night when we are sleeping. The last thing I want is for one of the dogs or the cat to get sick, and then have eufy run over the mess. Eeew. If you have pets, don’t make that mistake.
If your home is larger than 1500 square feet, you’ll likely have to clean different sections at a time maybe on different days or nights of the week.
Customer service is fantastic. After six months of daily use, our unit had a malfunction. The bumper on the right side would stick, and our unit would spin constantly clockwise. I contacted Eufy, and they did some troubleshooting with me, and when that didn’t fix the problem, I was sent a brand new unit. They emailed me a free return label to ship my old one back to them at no charge.
All in all this is an excellent and helpful product, and the company that makes it is reliable and true to the warranty. I know several people that own one and love it, and have recommended it to friends and family members.
Buy one!!!!!!
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Reviewed in the United States on November 27, 2020
★★★★★ 5
Cleans so you don't have to... QUIETLY
Size: 07-C30
I previously bought a Deebot for use on our main level floor, where we spend most of our time at home. It works great and connects with our Google Home. But we run it in the middle of the weekdays because it's pretty noisy. Still, we really like the benefits of a robotic vacuum. So, we thought we might try it on our lower level. I set it up downstairs, but found that, while it seemed to pick up dirt, the back end bounced quite a bit over the berber carpet, which isn't an issue on the main floor which is hardwood with only one entry rug.
So, we went about looking for an alternative for downstairs. We really wanted something that can connect with our Google Home, so that limited our options within our budget. There were lots of great reviews of iRobot products for carpet, but I had a hard time with the price. There were a few other brands, as well, but they were obscure brands, and I didn't want to be stuck with an expensive vacuum and no customer service.
Eufy was a brand I kept in mind as I shopped because we'd had a lot of experience with their parent brand, Anker. They've always sold us a great product at a reasonable price, and importantly, if a product failed for any reason, we'd experienced great customer service. I finally decided I'd pull the trigger on the RoboVac 30C because it had the features we wanted.
I ordered it from Amazon on Thanksgiving with a bunch of other stuff I wanted to get. I was a bit disappointed that there was no Black Friday pricing, but it was still very competitive over the deeply discounted Roomba models *(see below).
It arrived on Sunday, so very quick shipping via Amazon Prime. We set it up right away. The first, VERY OBVIOUS thing we noticed... It's quiet* (see below). Way quieter than the Deebot. As we had hoped, it also picked up dirt from the carpet easily and without bouncing.
The magnetic strips also helped to avoid another pitfall of the Deebot... We have these chairs with unusual bases that are low enough on the edges for the vacuums to drive themselves up on, then there's a hole about 3 inches from the edge that creates a cliff for the vacuum to get hung up on. Both vacuums will do that, but the Eufy 30C has those strips which it won't cross. Put the strips around the base of the chairs, and no hangups.
The only issue right now is that, unfortunately, the Eufy app doesn't play with Google Home very well. We are assuming that will get fixed. And if it doesn't, the app works pretty well as a stand alone, which is the next best thing, so I won't dock any stars for that.
Overall, I am extremely pleased with this vacuum so far. It does clean very well and doesn't have any problem doing approximately 400 square feet on a single charge around furniture and other odds and ends on the floor.
*Customer service : Many vendors will contact Amazon customers shortly after purchase of one of their products to make sure all is well. Eufy did this. I thought I'd give them a preliminary review because I wanted to let them know that things were going well so far. I mentioned that it worked great (didn't know about the Google home issue, yet, but I was overall pleased). I mentioned as an aside that it was a tiny bit annoying that it arrived on Sunday and the Cyber Monday deal made a significant price difference. Still, I liked it enough that I wasn't going to be too annoyed. I certainly wasn't going to try to return it and buy it again to get the better price. A couple days later, they thanked me for my comments... And refunded me the difference in price. They definitely didn't have to. But it was pretty awesome of them.
*Noise level: My hubby set up the schedule for the RoboVac 30C. He decided to go with the same schedule as the Deebot, on Monday, Wednesday, and Friday in the middle of the day. But instead of setting it up for 12:01 pm, he set it for am. It was running in the middle of the night and we didn't know it for 2+ weeks. I discovered it when I decided to make sure to have the app on my phone too and saw the scheduling error. To be fair, we sleep on the upper level of our modified split level house and the RoboVac is on the lower level, but I have ears like a bat, and had no idea. And yes, it's cleaning - - I've been cleaning out the dust bin for it regularly. Definitely wouldn't have been that way with the Deebot. So, yeah. It's quiet.
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Reviewed in the United States on December 16, 2018
★★★★★ 5
My little OCD cleaner - 2020 One Year UPDATE
Size: eufy 30
One year update:
I bought my 2 Eufys Aug. 2019 and use them once a week or every two weeks and have come across some quirks. The most recent quirk is Eufy just stopping in the middle of a room with the blue light still on and no error beeps. Apparently, it stops for no reason. I hit the remote start and it continues its job. Another quirk is stopping and beeping with blinking light for some reason (keep your manual handy) and once was because of the front Pivot wheel not moving because of hair being wound around it. I popped the wheel off, cleaned out the hair, reset Eufy by pushing the reset button on the bottom and it then worked fine. Another quirk was getting to the stairs and for some reason couldn't turn around and started beeping. That time I just wiped the three sensors on the bottom and reset it and it was fine after that. One day, it just continually stopped for no reason that I could find. It just stops, no beeping and still fully charged. I just kept resetting it with the bottom reset button until it finally finished the room. That happened about 10 times that day.
Over the winter, I had a stray cat decide she wanted to live with me, so now I have a cat with long hair and she sheds a lot. Eufy doesn't pick up large tufts of her hair from my rugs, so I use a hair mit on the worst spots on my rugs and then Eufy does a fine job on the rugs.
Another tip, try using your magnet strips to divide up larger rooms. I ended up having to do that in my living room because otherwise it took forever for Eufy to hit every area. Now I divide it in half. When one half looks complete, I pick up Eufy and put it in the other half. That works well! Also, your magnet strips can be stuck to the side of your refrigerator for storage! I find that very handy. :)
You really do need to clean Eufy between charges. I have my system broken down into Living room and kitchen. Clean and charge (about 4.5 hours), then the hallway, bathroom, bedroom. Clean it and charge. Then lastly, my office/sewing room. Clean it and charge. It takes only 5- 10 minutes to clean it between uses.
I'm still thrilled I have these Eufys and have decided I will never be without a Robo Vac - ever. And hopefully Eufy will still be around when I need a replacement. I bought these partly because of the Anker name. I've bought other Anker products for years and they're always made well.
End of update.
I bought two of these yesterday with the Deal of the day and received them today. They both took about 3 hours to fully charge and then it was off to the races.
One went downstairs and the other one upstairs. I left the Eufy downstairs in the basement to do its thing on low pile carpet and tile and went down to check on it periodically. Twice I found it stuck in strange places. One was on top of a small table base and the other was lodged next to my furnace. I'll just have to block those two areas next time.
The one upstairs was in my kitchen for a good 45 minutes to an hour! OCD I'd say, but my kitchen is nice and clean. :) Rugs included. These do an excellent job with edge cleaning. The one in the kitchen miraculously followed the curves in the pedestal base on the table. Pretty cool. It also traveled over all my wood floor vent covers which is pretty impressive because they're pretty thick! It also fits under most of my furniture. I sent a Roomba back years ago because it wouldn't fit under my sofa, loveseat and tables. That made it useless for me. These fit under everything except a lowboy chest and 3 smaller tables in my living room...Swiffer will take care of those. The drop sensors worked perfectly at the stairs. It turned around instead of going down.
The upstairs Eufy finished my kitchen, living room, entryway and was in the bathroom when the red light came on and is now charging. Both Eufys ran for the 100 minutes as stated in the manual.
I emptied the upstairs bin twice, but only because I had stopped the Eufy to get it out of the kitchen and before I sent it to charge. The bin wasn't full either time, but had plenty of dirt and fuzz in it, so I'm happy with that!
I decided I'm not programming a schedule because I don't need my house cleaned daily. It's just me here and no pets anymore, so I will manually turn them on once or twice a week.
I did pick EVERYTHING up off my floors for this first cleaning, but that's just not ever going to happen again. It was a PIA and I could have vacuumed my entire house in the time it took to clear the floors. I'll leave the cords zip tied, but everything else is staying put next time. All that work defeats the purpose of having these.
I am THRILLED TO DEATH with these though. Vacuuming is one of my least favorite chores. These will definitely be used weekly and I look forward to watching them work instead of me! Also, these are sooooo quiet. You can't even hear where they are in the same room as you if they're cleaning underneath something.
I'm so glad I bought them and at an excellent price. The exorbitantly expensive robo vacs are just not feasible for me. Maybe if they had a 20 year life span, they would be, but they don't. I'm also not into controlling everything through a stupid app or WiFi. Don't need those and don't want those. I don't need NHS knowing when I'm vacuuming my house.
These were worth every cent, IMO Great little vacs!
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Reviewed in the United States on August 5, 2019
★★★★★ 5
Love, love, love my 30 C Max!!
Size: 03-30C Slim Max
OMG! This is one the single best purchases I've made! It's a life changer! I can wash dishes, walk the dog, do laundry, work on computer, workout, work in the yard, go shopping, etc., while vacuuming. I love the multitasking it provides. Saves so much time and my floors have never been so consistently cleaned. I wouldn't say I hate vacuuming, but I do dislike it enough that I didn't vacuum as much as I should've. I dreaded taking vacuum out of closet, getting arm and back fatigue/achiness then needing to wrap it up to store it away..... I truly thought the Eufy would be something I'd end up returning because of poor performance or because I would simply not like or use it. Wrong, wrong, wrong. I loved it from the very first use!.... Can't understand why I hadn't bought one long ago! Everybody needs one; they just don't know it!..... I named it 'WOW' because that's what I kept saying as I watched it clean my floor. It cleaned under my bed which alone made it a keeper! It's quiet, so much so, during first uses I searched for it thinking it had turned off/stopped working when actually it was working perfectly, I just couldn't hear it. I had to go into the room and stand near it to hear it. An equally important factor is it doesn't frighten my easily frighten dog which could have been a deal breaker (happy dog = happy life). She just looks at, occasionally will follow, it with curiosity or ignores it. Probably the best compliment is my husband (who often thinks a purchase is not needed/money wasted) having said my WOW was a good/useful buy. I was shocked! Think his exact words were, "Getting that was a good idea". When I asked him why he said that, he said because it's helpful and it does a good job..... Set up was super easy (I don't use app. One reason I chose this model is I wanted to use manual remote). The included accessories show Eufy's thoughtfulness which helps to put their vac over the top. (I plan to use only original replacement brushes, filters in appreciation and support for their offering a quality product at a great price) ..... I thought I wouldn't like the random movement and had strongly considered the 30G Edge (took me forever to decide b/w the two), but I find I really like the randomness. I feel it similarly patterns the way I'd normally vacuum (as well as it being normal needing to pick up cords, etc. , so to me that isn't a negative). The random pattern makes it quick. Can use remote if feel a spot was missed (which is why I wanted remote), but it does clean whole area - just set it and forget it. I now know the slow, streamline pattern of the 30G Edge would have been frustrating..... I could go on and on, e.g., drop sensors work flawlessly, spot cleaning helpful for entry rugs, empty/cleaning dust bin/filter is quick and easy, boundary strips have been helpful - only downside is strip packaged in a roll makes it not lay straight once unrolled (ends curl up); perhaps it could be in strips instead of a roll, and to ensure no damage, I chose to use painter's tape to attach strip to floor, and battery life good so far. I have always needed to turn it off before battery ran low because the floors were done. Once I let it continue to test the battery length, but it was taking so long I ended up turning it off after approximately an hour. It successfully finds dock, takes extra time if obstacles blocking its way..... To end a long review I will lastly say I feel the suction power is very adequate; leaves passage trails on carpet and evidential proof in the dust bin! Like others, I chose Eufy because of Anker's reputation, and because of the good customer service reviews. Thinking of getting a second one for upstairs... Love, love, love my 30C Max!
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Reviewed in the United States on July 23, 2021
★★★★★ 1
One year in- DONT DO IT :(
Size: 01-X10 Pro Omni Black, Size: 01-X10 Pro Omni Black
ONE YEAR IN REVIEW
I have mixed thoughts because I really like it, the app is great, it cleans great. I’ve stayed on-top of all the maintenance the app has asked me to do and found replacement parts here and there as needed. I have it run everyday and it does a great job, works about as good as I could have imagined in terms of cleaning.
Unfortunately exactly one year after purchasing it, 6 days after the one year warranty expired, I started having issues. For about a week I got the same error of “roller brush stuck”. I cleaned the brush, paid for replacement parts, followed every trouble shooting suggestion in the app, same error. Contacted support and did everything they told me to do in terms of trouble shooting. On Reddit I learned this is a common problem and probably from a motor issue. Worked with support for a few weeks and eventually they offered to repair it for me, even though it was a few days over the warranty. Super stoked with that. But had the weirdest interaction with the support people, felt like I was dealing with some like 3rd party questionable service, just not the interactions I expected for such a “high end” expensive product. Contacted them through the app, got an email response and they sent me a shipping label. I packed it up very well, wrapped it up, and sent it off for repair. Like two weeks later get it back on my doorstep, in the same box I sent it in, but all squished. Vacuum just set ontop of the same bubble wrap I sent it in, but like not wrapped or protected . Device was clearly beat up, everything in the box was wet and there were random parts scattered throughout the box and a panel missing from the top of the vacuum that wasn’t even in the box. Also just realized MULTIPLE parts are missing. I’m not only missing a random panel, but also a brush guard, filter and dust bin, all pieces that I sent in. I literally feel like I got scammed. So confused and disappointed. For like a $900 vacuum and only one year out, I’m disappointed to have had such a major issue so quickly and to have such an unprofessional experience with the service group. I’ve never seen something packed so poorly and was shocked, like actually dumbfounded to have found that parts are missing and like such an obvious one too, literally the panel on-top, I noticed it before the box was even open all the way. I couldn’t tell you if it worked or not because with exposed wiring and chips from the missing panel plus all the other missing parts, it literally cannot be used, it’s useless. No idea what to do now besides pray they sent me parts or just replace the thing.
UPDATE:
40 something emails later I finally begged someone to send me a new device. Their original suggestion was for me to buy all the replacement parts they took and they would refund me 15% back, ridiculous in my opinion, but I literally cannot buy the most important part, the top panel that was stolen, it’s not something they sell. The “new” device they finally sent me was all scratched up with dirt, gravel, kitty litter and cat food scattered throughout the packaging. The vacuum was literally covered in the gravel and all scratched up. Clearly a returned device that was sent back dirty and no one cleaned it up before sending it to me. I thought it was all cleanable but the scratches were deep and one is right over the camera. I asked if I could exchange it and was literally told I should be grateful they sent me anything and they wouldn’t help me anymore…
The customer service is so bad it’s just not worth it, get something else, save yourselves the struggle.
Because of all this, I wouldn’t recommend this product. For the price, I’d expect it to last more than a year without a major repair issue needed (replacing the motor) and I’d expect better customer service and a better warranty. Stay away, it’s too expensive and too risky :(
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Reviewed in the United States on July 28, 2025