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3
CUSTOMER SERVICE IS TRASH - edited
Style: 15" (2 x 2Ah)
I bought this product and it arrived with one battery that doesn't charge out of the two. Without 2 batteries, it won't work at all. Attempted to contact Greenworks with the number Amazon provided. They were closed on the weekends. Called Monday and the message stated that customer support closed early. Attempted using the Chat option for help. It states the model number STE304, doesn't exist, so I couldn't proceed. Called on Tuesday. I have been on hold for over an hour and still nothing. Will update.
After about an hour and a half on hold (yes, the offer the option of leaving a call back number, which I didn't use as I had to work from home to access customer service when they were open. Also, they needed me to try out stuff with the batteries and give them serial numbers, etc.) The lady I spoke to spoke English and appeared to be US based. Eventually, after doing the "did you restart it" version of troubleshooting, it was indeed determined my battery didn't work and they offered to ship me a new one at no cost. I then had to dispose of my non-working battery in the proper manner, and our yearly toxic garbage pick up coincided with this, thankfully. It took time out of my work schedule to get this resolved, but the lady I spoke to was great and I did get my battery about a week or so later, which I did appreciate. Customer service needs better access esp since you have to have the physical batteries and charger to get this resolved, which you may not be able to do while working. Maybe they can't find people to work as that seems to be an issue everywhere. The weed eater works fine. Updated from one star to three based on resolving issues and a dead battery upon arrival, rather than the actual equipment working.
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Reviewed in the United States on May 7, 2024
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5
Recommend
Style: 2 x 2.0Ah
Works great BUT if you make this purchase go ahead and order handle extension because if you don't it will screw your low back up big time. Like I said works great cut great but I haven't tested the run time yet.
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Reviewed in the United States on May 23, 2026
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5
Edged entire corner lot with a sidewalk on one charge of the batteries.
Style: 2 x 2.0Ah
Excellent. A bit heavier than my echo gas weed trimmer for reference. Fair balance but it is a bit of a workout. The good thing is I can edge a 10k sq ft corner lot in about 1/3 the time. On the corner, I have both sides of the sidewalk plus the curb side to do. I've owned gas edgers before also. This comes in comparable to the price I paid for one of those 20 years ago so I would also say a good if not very good value for the buck. It was not an initial edging but 1st maintenance for the year and rather overgrown. Didn't even use one full charge on the edger.
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Reviewed in the United States on February 24, 2026
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5
Amazing!!! Works great
Size: 9 inches
Works really well. Cit through my Saint Augustine grass like a breeze and it is super thick. Very happy with purchase. Battery has good life, charged it for a full 24hrs before use and it last a long time. They send 2 blades and the battery with charger which is a huge plus because everything else I looked at you had to purchase those separately and it was just as much as the edger. This is a great deal and worth the money. Highly recommend π
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Reviewed in the United States on April 18, 2026
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5
Great thing to have.
Size: 9 inches
Great thing to have. For my small yard, it is perfect for me. Yes, the battery life does not last as long as I would like be, but I would buy this again. Great power and speed.
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Reviewed in the United States on March 14, 2026
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